Payment Methods
Tours Costa Rica can accept payment via bank wire transfer, or using a Visa credit card with the use of a fax authorization form, which can also be scanned and sent via attachment if preferred. Please specify preferred payment method and we will send instructions.
Payment Terms
To confirm reservations a deposit of 50% of the total cost of the package must be received by Tours Costa Rica. Itineraries scheduled for December through March require payment in full at least 60 days before tour start date. Tours Costa Rica request deposits as soon as the client is committed to take the tour to guarantee rooms at hotels. All deposits are refundable minus a 15% charge up until 60 days before tour start date. If a program must be canceled less than 60 days before arrival date no refunds are promised by Tours Costa Rica, although we will do all within our power to refund as much as possible on a case by case basis.
Conditions
Tours Costa Rica (The Tour Operator - its owners, associates, agents and employees) manifest that they assume no responsibility for any injury, loss or damage to person or property in connection with any service resulting directly or indirectly from acts of God, detention, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, irregularity, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change in transportation service, hotel services, air flights, car rentals or tours over which we have no control.
Tours Costa Rica, (The Tour Operator) will not be held responsible for any loss of life, personal injury, cancellations, delays, over-bookings, loss or damage of baggage and/or loss of services as a result of the same caused by any domestic flights, hotel stays, car rentals, transportation service or tours within Costa Rica from third parties. Some trip packages or itineraries will require domestic flights, car rentals, bus or van transportation that will be arranged through The Tour Operator by contracting the services from third parties. The Tour Operator, reserves the right to adjust the U.S. dollar prices without notice, to reflect fluctuations in the Foreign Exchange Markets. The Tour Operator also reserves the right to withdraw a trip or any part of it, to make such alterations in the trip package or itinerary as it deems necessary for the comfort or well-being of the participants. The Tour Operator has the right to pass on to the client any expenditure or losses caused by delays or events beyond our control. With advance purchase or pre-payment to The Tour Operator or any of its agents, the depositor therefore agrees to be bound by the terms and conditions on this page.
Client Responsibility
It is the client's responsibility to make all of their connection and check in times on time. The Tour Operator assumes no responsibility for a customer arriving late or being a "no show" due to any problem of personal nature. The customer is also obliged to have the proper travel documents.
Hotels Accommodation Responsibility
You will be responsible for any charges of a personal nature, meals, beverages, telephone calls, etc. not specifically included in your package. The Tour Operator will not be held responsible for early departures nor will be able to refund money due to any client due to personal problems with hotel staff or policies inside the facilities of a hotel.
Domestic Flight Responsibility
Due to space on the aircrafts it is mandatory that each passenger carries a maximum of 2 bags per person that do not exceed 25 pounds combined (This is watched closely). We recommend that you leave any excess luggage in your hotel's storage room for when you return or make the proper arrangements if needed. You must be at the Pavas airport at least 1 hour before the local flight leaves to check in. The Tour Operator will not be held responsible for delays or missing any flights due to a third party or any customer’s problem. All expenses from that point on will be covered by the customer or the third party involved.
Medical, Health & Insurance
Customers with existing medical conditions should make them known to The Tour Operator at the time of booking any trip package or itinerary before their arrival to Costa Rica, given that clients may be, at some time during their trip, in some of the most remote places in Costa Rica. Under certain circumstances, evacuation could be prolonged, difficult, and expensive. Clients should take special care for any such conditions prior to coming to Costa Rica. Hospital facilities can be found through out Costa Rica and their medical services are excellent however, we strongly recommend that all clients purchase a travel insurance policy prior to coming to Costa Rica. This insurance is very affordable in your country of origin.
Privacy Statement
The Tour Operator will not disclose any of your Personal Information to third parties. All information we receive from you will be used only to confirm your vacation package or itinerary and at times to let you know about or services. All credit card information received from our clients is sent by the customer through a secure socket layer credit card form that is encrypted to insure maximum security for our customers. We do not sell your data to third parties. We also instruct our staff as per our Internal Labor Code to be discrete and do not reveal any personal information to anyone except the person whose name is the reservation under.
